FAQ

We use UPS and GLS for shipping. Normally it takes about 2-4 days depending on what country you wanted the order shipped to.

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email along with the link to track your order.

Or, you can track the status of your order from your "order history" section on your account page on the website.

We currently ship to all of Europe. If you are outside EU and want to make an order. Please contact us at support@stonley.com

We ship our products from Barcelona, Spain.

Usually a delivery takes from 2-4 days to arrive depending on what country the order is shipped to. Delays can of course happen. Out packages is always sent tracked. When the order is sent you will receive a tracking link where you see the movement of your package.

We can only change orders that have not been processed for shipping yet.

To make changes to your order, please reach out to support by submitting your request via "contact us" form.

Once your order has been shipped, you will receive an email and an Text
notification with details of the order. You can track the shipment by
clicking on the link provided in the email.

You can purchase on our website using a debit, credit card, bank transfer and bitcoin.

Yes, we do accept returns subject to fulfilment of the following conditions:

- The item shouldn't have been used in any way
- The item should have its original packaging.
- The return or exchange request is made within 14 days of delivery.

To request for a return, please reach out to support by submitting your
request via "contact us" form. We will get back to you with return information as soon as possible.

We do accept exchanges and they follow the same conditions as returns.

- The item shouldn't have been used in any way
- The item should have in its original packaging .
- The return or exchange request is made within 14 days of delivery

To request an exchange, please submit your request via "contact us" form. We will get back to you with exchange information as soon as possible.

Cannabidiol or CBD is one of over 400 compounds found in cannabis that belong to a class of molecules called cannabinoids. It is used as oil and in many types of cosmetic and food products. CBD is a nonaddictive,non-toxic and non-lethal compound, that is why CBD is becoming a fast-growing trend today.

CBD is legal in Europe. By law, what makes a product legal is its levels of THC. According to the legislation of the authorised aid scheme for the regional agricultural policy, it is legal to grow hemp which contains less than 0,2% of THC. None of our products exceeds those percentages, hence, they are completely legal.

Our products are analysed by the laboratory IFHA, an independent company specialized in scientific investigation and analysis of cannabis.

Our products contain CBD but it is important to understand that they are not medicine. They do not treat or cure any disease, physical ailment, or condition. Our products are made for adults only.